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Frequently Asked Questions
Lessons & Studio Logistics
Are Virtual Lessons an option?
Yes! While the majority of lessons are in-person, students may choose to meet virtually on either a short- or long-term basis. Lesson may also be moved to online because of illness, travel, inclement weather or other circumtances. Tuition and lesson rates are the same for virtual and in-person lessons.
Where do I go for my in-person lessons?
The studio is located just outside of Crozet, approximately 15 minutes west of Charlottesville and 5 minutes from downtown Crozet. Parking is available, and the street address and arrival instructions will be provided after your consultation is scheduled.
What should I bring to my lesson?
* A phone or other recording device * An iPad or tablet for sight-reading and ear training activities * Sheet music (e.g. anthologies, audition material, choir music, etc.) * 3-ring binder * Small notebook or tablet for lesson notes * A water bottle
What should I do if I'm running late?
Please notify the studio as soon as possible. Your lesson will still end at its regularly scheduled time. After 15 minutes, the lesson may be considered forfeited. Studio Membership students may be given an alternative assignment or asynchronous lesson.
Cancellations, Illness & Make-Ups
What is the cancellation/make-up policy?
Please report cancellations through the My Music Staff Student/Parent Portal and notify the studio by text or email as soon as possible. For Studio Members, conflicts known in advance should be submitted by the 15th of the preceding month. Advance notice gives us ample time to update the studio calendar and monthly invoices before they are generated, while also allowing newly available lesson times to be offered to Drop-In students and others who may be looking for an additional lesson that month. When a conflict is submitted by the 15th, the lesson can simply be removed from the upcoming month's schedule and the invoice adjusted to reflect the lessons scheduled, provided the student continues to meet the minimum lesson commitment for their Membership plan. For cancellations submitted after the 15th, the regular cancellation policy applies. With at least 24 hours' notice, Studio Members may be eligible for: * an alternative assignment or asynchronous lesson, or * a make-up lesson, as scheduling allows. Cancellations with less than 24 hours' notice and non-emergency no-shows are not eligible for a make-up lesson, alternative assignment, or asynchronous lesson. Make-up credits expire after three months. Please remember that teacher cancellations, scheduled studio holidays, and other studio-initiated closures are handled separately and will not affect a student's eligibility for their regular Membership rate.
What should I do if I am sick?
Please contact the studio as soon as possible. When a student feels well enough to participate, an in-person lesson may be converted to Zoom. When the student is not well enough to meet, an alternative assignment or asynchronous lesson may be available under the cancellation policy.
What are alternative assignments?
Alternative assignments are listening, research, or writing activities that complement the student’s current lesson work. They may explore a musical, composer, performer, song, style, or other topic connected to the student’s repertoire and goals. Examples may also be available in the Online Resources section of the Student Portal.
What is an asynchronous lesson?
For an asynchronous lesson, the student submits recordings of exercises, repertoire, or other assigned work. I then provide personalized feedback through video, written lesson notes, annotated sheet music, or a combination of these formats.
What happens during inclement weather?
When meeting in person is unsafe or impractical, families will be contacted by email, and updates may also be posted through My Music Staff or social media. Lessons may be converted to Zoom, completed asynchronously, or replaced with an alternative assignment.
What happens if the teacher needs to cancel a lesson?
If I need to cancel a lesson, the cancellation will not affect your eligibility for your regular Studio Membership rate. Depending on the circumstances, the affected lesson may be: * Rescheduled as studio availability permits * Credited or removed from the invoice * Completed virtually or asynchronously * Replaced with an alternative assignment Scheduled studio holidays, breaks, and other studio-initiated closures also do not count against the minimum number of lessons required to retain a membership rate.
Membership, Scheduling, Billing
How do Studio Membership plans work?
Studio Membership is available to students who reserve a regular weekly or bi-weekly lesson time. Current rates for newly enrolled students are: * Weekly Studio Membership: $360 per standard four-lesson month, or $90 per lesson * Bi-Weekly Studio Membership: $200 per standard two-lesson month, or $100 per lesson * Drop-In Lessons: $120 per lesson Students who were enrolled before the July 1, 2025 rate change and were grandfathered into previous rates will continue at their existing rates.
How are monthly Studio Membership invoices calculated?
Beginning August 1, 2026, monthly Studio Membership invoices reflect the lessons actually scheduled for that month. This approach was tested during the summer and worked well in reducing the number of make-up lessons that needed to be managed and rescheduled. The studio is therefore incorporating the same flexibility into its year-round policies. Students may submit vacations, performances, school events, travel, or other known conflicts by the 15th of the preceding month. Lessons removed by that deadline will not need to be made up, and the following month’s invoice will be adjusted to reflect the remaining scheduled lessons.
How many lessons must I schedule to keep my Membership rate?
Discounted Studio Membership rates reflect a student’s commitment to regular lessons. For newly enrolled students: * Three or more lessons in a month: Weekly Membership rate of $90 per lesson * Two lessons in a month: Bi-Weekly Membership rate of $100 per lesson * One lesson in a month: Drop-In rate of $120 A Weekly Member who elects to schedule only two lessons will be billed at the bi-weekly rate. A Weekly or Bi-Weekly Member who elects to schedule only one lesson will be billed at the drop-in rate. These minimums apply only when lessons are removed at the student’s request. Teacher cancellations, scheduled holidays, studio breaks, and other studio-initiated closures will never cause a student to lose their usual Membership rate. For students with grandfathered tuition, the same lesson-plan structure applies using their applicable grandfathered rates.
What happens during a month with five lesson days?
When a student’s regular lesson day occurs five times during a month, the invoice will include the fifth lesson unless: * The fifth lesson falls during a scheduled studio closure, or * The student requests that one week be removed by the 15th of the preceding month Weekly Members may remove a week while retaining the weekly rate as long as at least three student-selected lessons remain scheduled.
How are studio holidays and closures handled?
When the studio is closed for a scheduled holiday or break, the affected lesson will be removed and the invoice adjusted accordingly. Studio holidays and teacher-initiated cancellations do not affect a student’s eligibility for their normal Membership rate.
When are invoices sent and payments due?
Studio Membership invoices are automatically generated through My Music Staff on the 1st of each month and are due by the 5th. A $25 late fee is added each month that an account remains past due. Drop-In lesson invoices continue to be sent on Fridays for the upcoming week.
What should I do if I need to change my Membership plan or discontinue lessons?
Please submit the Change of Enrollment/Disenrollment Form by the 15th of the preceding month. The same deadline applies to: * Discontinuing Studio Membership * Moving between weekly and bi-weekly plans (or switching to drop-in) * Submitting known conflicts for the upcoming month Changes submitted after the deadline may not take effect until the following billing cycle. Drop-In students do not need to submit a disenrollment form.